What is NEUPOINTS?
NEUPOINTS is a reward program that allows you to earn points and redeem the points in your order whenever you have sufficient points. This program is only available online and is free to join.
How do I earn NEUPOINTS?
Register an account with us. Whenever you make a purchase or leave a review for the product(s) purchased, the NEUPOINTS will be automatically credited into your account.
How do I redeem credits?
Before you proceed to checkout, there's a small checkbox right under the total amount of your order. Kindly tick the checkbox if you
wish to use your points.
Is there any limitation to the amount of the credits I can redeem in a single order?
Yes, you will need to accumulate a minimum of 2000 points to do redemption and 2000 points which equivalent to RM5 would be the maximum amount of redemption in a single order.
How do I check my points balance?
Visit our homepage, click onto the NEUPOINTS tab on the top right corner of the page. It will show the usable NEUPOINTS in a purple
colour bar and all the transaction history will be recorded under POINTS TRANSACTION tab.
Do the points I accumulate expire?
Yes, the points accumulated only valid for 1 year from the date of the points credited into your account.
What happened to my point when I return items?
The points will be manually removed from your account once we have received and processed the return item(s).
Can I still collect points if I purchase discounted items?
Yes, as the points issue are based on the total amount of the order.