SHIPPING POLICY

DOMESTIC SHIPPING

NEUBODI offers a flat rate shipping across Malaysia.

West Malaysia – RM10
East Malaysia – RM25

DELIVERY TIMELINE

Your item(s) will reach you within 5-8 business days (excluding Weekends & Public Holidays) after it have been dispatched from our warehouse, counting from the next day upon payment notification received.

TRACKING YOUR ORDER

Once your order is shipped, you will be sent an email confirmation, which will include applicable tracking or postal delivery information/instructions to follow. You can also locate your order status through “My Account” and “Order History”.

[Important to Note]

During peak shopping & promotional periods, we will require 3 additional business days to process and pack the online orders received.

Orders will be couriered between 9am - 6pm from Monday to Saturday. Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.

Please note that you are responsible for the receipt of your parcel. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for redelivery.

If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification advising you of the process for redelivery. If three attempts (total) are made to deliver your order, it will be returned to NEUBODI. Redelivery will be at the expense of the customer.

NEUBODI will not be responsible for orders signed for by someone other than the designated recipient, or orders collected on behalf.

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subject to the courier company's discretion.

In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.

Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address or information being provided to us.

INTERNATIONAL SHIPPING

All orders have to be processed/packed for shipment arrangement and the delivery timeline might be subjected to custom clearance and logistic handling/processes.

We offer international shipping via Msia Int’l that takes 15 – 30 business days depending on the destination country.

All international prices with NEUBODI are shown in U.S. dollars (USD). The price is exclusive of any import duties, taxes and shipping charges.

Msia Int’l (15 – 30 business days): Starting at $9.60.

CUSTOM FEES (IF APPLICABLE)

Orders shipped outside the Malaysia may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. NEUBODI is unable to predict or control customs charges as the destination country levies them.

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